Customer Service management is one place where delighting customers is what is desired, but is extremely difficult due to the changing customer expectations. Our AI based platform uses predictive models to transform the customer service function completely by moving it from
Our platform works on top of your Customer Service Tools [ServiceNow, Gensys, Others] to provide these powerful insights. Each implementation is tailored to each enterprise, and released within 2-3 months.
Please contact us to know more:
Managing by SLAs to Individual Delight
Moving Indicators from Lag to Lead
Estimating Overall Experience Levels real time
Identifying Opportunities to Improve Score
Guiding Teams to specialized customer service